Privacy Policy

Effective date:
Website: https://wesleymed.com/

This Privacy Policy and Terms of Use explain how Wesley ("Wesley", "we", "us", or "our"), operated by Wesley collects, uses, stores, and shares personal information when you visit our website, contact us, create an account, or purchase our products. They also set out the terms that apply when you use our website and services.

By using our website or placing an order, you acknowledge that you have read and understood this document. If you do not agree with these terms, please do not use the website.

Part A — Privacy Policy

1. Secure Interactions

Your privacy and security are important to us. To help protect you:

• Official channels: We contact customers only through the official contact details published on our website, including [Official Phone Number] and [Official Support Email].

• Secure payments: Payment requests are processed through our website and authorized payment service providers. Wesley will not ask you to transfer money to an unrelated personal account.

• Suspicious communications: If you receive a suspicious message claiming to be from Wesley, do not share personal or payment information. Contact us through the official details listed on our website to verify the message.

2. Personal Information We Collect

We collect information necessary to operate our website, process orders, provide customer support, improve our services, prevent fraud, and communicate with you.

Device and usage information

This may include your browser type and version, IP address, device information, time zone, cookie identifiers, pages or products viewed, search terms, referring pages, and how you interact with our website.

We collect this information automatically through cookies, log files, web beacons, tags, pixels, and similar technologies. We use it to operate the website correctly, understand performance, improve customer experience, and protect the website from misuse.

Order information

When you place or attempt to place an order, we may collect your name, billing address, shipping address, email address, phone number, order details, and payment-related information. Full payment card details are generally processed by our payment service providers and are not directly stored by Wesley unless expressly stated.

We use order information to:

• process payments and confirm orders;

• arrange shipping, delivery, returns, and refunds;

• provide invoices and order updates;

• communicate with you about your purchase;

• screen transactions for fraud or other risks; and

• send marketing communications where permitted and consistent with your preferences.

Account and customer-support information

If you create an account or contact customer support, we may collect account details, messages, attachments, complaint information, and other details you choose to provide. We use this information to manage your account, answer questions, resolve complaints, and improve our products and services.

3. How We Use Personal Information

We may use your personal information to:

• provide, operate, and maintain our website and services;

• process and fulfil purchases;

• manage accounts, returns, refunds, and customer support;

• communicate transactional and service-related information;

• personalize and improve our website, products, and advertising;

• detect, investigate, and prevent fraud, security incidents, and unlawful activity;

• comply with applicable legal and regulatory obligations; and

• protect our rights, customers, employees, and business.

Where applicable, we rely on consent, performance of a contract, compliance with legal obligations, protection of vital interests, public interest, or our legitimate interests, provided those interests do not override your rights.

4. Sharing Personal Information

We may share personal information with service providers that help us run our business, including:

• Shopify or another e-commerce platform used to operate our online store;

• payment gateways and fraud-prevention providers;

• shipping, logistics, fulfilment, and returns partners;

• customer-support, email, marketing, analytics, advertising, hosting, and IT providers;

• professional advisers, insurers, auditors, and financial institutions; and

• government authorities, regulators, courts, or law-enforcement agencies when required by law or necessary to protect legal rights.

Service providers may access personal information only as necessary to perform services for us and subject to their contractual and legal obligations.

If our business is merged, acquired, reorganized, financed, or sold, personal information may be transferred as part of that transaction, subject to applicable law.

Shopify's privacy policy is available at https://www.shopify.com/legal/privacy.

5. Advertising and Analytics

We may use analytics and advertising services to understand website usage and show relevant communications or advertisements.

For example, if enabled on our website, Google Analytics may collect information about how visitors use the website. Information about Google's privacy practices is available at https://policies.google.com/privacy, and the Google Analytics opt-out tool is available at https://tools.google.com/dlpage/gaoptout.

You can manage advertising preferences through the relevant platform:

• Meta advertising preferences

• Google advertising settings

• Microsoft advertising preferences

You may also use the Digital Advertising Alliance opt-out portal where available.

6. Cookies

Cookies are small data files downloaded to your device when you visit a website. We may use essential, functional, performance, analytics, advertising, and social-media cookies.

Cookies may help us remember your cart, login status, region, and preferences; enable checkout and account functions; analyze traffic and performance; prevent fraud; and provide relevant marketing.

If our store is powered by Shopify, cookies may include:

Cookie	Purpose
_ab	Used in connection with access to administration functions.
_secure_session_id	Supports secure storefront navigation.
cart, cart_sig, cart_ts	Support shopping-cart and checkout functions.
checkout_token, secret	Support checkout.
secure_customer_sig, storefront_digest	Support customer login.
_shopify_u	Supports customer-account updates.
_tracking_consent	Stores tracking preferences.
_landing_page, _orig_referrer	Help identify landing and referral pages.
_s, _shopify_fs, _shopify_s, _shopify_y, _y	Support Shopify analytics.
_shopify_sa_p, _shopify_sa_t	Support analytics related to marketing and referrals.

The cookies actually used may change depending on the applications and services enabled on our website. Session cookies usually expire when you stop browsing. Persistent cookies remain until they expire or are deleted.

Most browsers accept cookies automatically, but you can manage or block them through your browser settings. Blocking cookies may affect website features, account access, or checkout. More information is available at https://www.allaboutcookies.org/.

7. Consent and Withdrawal

Where we rely on consent, you may withdraw that consent at any time by using the relevant unsubscribe or preference controls or by contacting us at [Official Support Email].

Withdrawal does not affect processing that occurred before consent was withdrawn. Some services may no longer be available if the information is necessary to provide them or comply with legal obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

When information is no longer required, we will delete, anonymize, or securely isolate it, as appropriate and subject to applicable law.

9. Automated Processing and Fraud Prevention

Our e-commerce and payment providers may use automated systems to identify potentially fraudulent or suspicious activity. For example, a provider may temporarily block an IP address or payment method associated with repeated failed or high-risk transactions.

Wesley does not intentionally make decisions based solely on automated processing that produce legal or similarly significant effects, except where permitted by law and with any required safeguards.

10. International Data Transfers

Some service providers may process information outside your state, country, or region. Where required, we use appropriate contractual, organizational, or legal safeguards for such transfers.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you;

• request correction or updating of inaccurate information;

• request deletion of information;

• withdraw consent;

• object to or restrict certain processing;

• request a portable copy of certain information; and

• lodge a complaint with an appropriate data-protection authority.

To exercise a right, contact us using the details below. We may need to verify your identity before completing the request. Some rights are subject to legal exceptions.

12. Children's Privacy

Our website and services are not intended for children who are unable to enter into a binding contract under applicable law. We do not knowingly collect personal information from such children. If you are a parent or guardian and believe a child has provided personal information to us, contact us to request its deletion.

13. Do Not Track

Because there is no universally accepted standard for responding to browser-based “Do Not Track” signals, our website may not alter its data practices when it receives such a signal. You can manage cookies and advertising preferences using the controls described above.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal obligations. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate channels.

Part B — Terms of Use and Sale

1. Website Use

You may use this website only for lawful purposes and in accordance with these terms. You must not:

• use the website for fraudulent, unlawful, abusive, or harmful activity;

• attempt to gain unauthorized access to the website, accounts, servers, or networks;

• introduce malware, malicious code, automated scraping, or disruptive technology;

• copy, reproduce, distribute, or commercially exploit website content without permission; or

• interfere with website security, performance, or another person's use of the website.

We may suspend or restrict access where we reasonably believe these terms have been violated.

2. Account Responsibility

If you create an account, you are responsible for providing accurate information, protecting your login credentials, and notifying us promptly of suspected unauthorized use. You are responsible for activity carried out through your account unless caused by our failure to use reasonable security measures.

3. Product Information

We aim to present product descriptions, images, colours, sizes, availability, and other details accurately. Screen settings, photography, manufacturing variations, and packaging updates may cause minor differences. Product information may be corrected or updated without prior notice.

4. Orders and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean that we have accepted the order. An order is accepted when we confirm acceptance or dispatch the product, depending on our stated process.

We may reject or cancel an order for reasons including product unavailability, pricing or description errors, suspected fraud, payment failure, delivery limitations, or breach of these terms. If payment has already been collected for a cancelled order, we will arrange a refund through the original payment method, subject to applicable law and payment-provider timelines.

5. Prices, Taxes, and Payment

Prices are displayed in the currency shown on the website and may include or exclude taxes and delivery charges as stated during checkout. The final payable amount will be shown before order confirmation.

We may correct genuine pricing errors. Promotional offers, discount codes, and gifts are subject to their stated eligibility, validity, availability, and usage conditions. Unless expressly allowed, offers cannot be combined or exchanged for cash.

Payment is processed through authorized third-party payment providers. Your use of those services may also be governed by the provider's terms and privacy policy.

6. Shipping and Delivery

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated. Delays may occur due to courier operations, weather, public events, address issues, customs, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for being available to receive the order. Additional charges resulting from an incorrect address, repeated delivery attempts, or refusal of delivery may be applied where permitted.

For detailed delivery conditions, please refer to our [Shipping Policy URL].

7. Returns, Exchanges, Cancellations, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our [Return and Refund Policy URL], as displayed on the website at the time of purchase. Nothing in these terms limits any non-waivable rights available under applicable consumer law.

8. Intellectual Property

The Wesley name, logo, website design, photographs, graphics, videos, text, product presentation, and other content are owned by or licensed to [Legal Entity Name] and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial purposes. No content may be copied, modified, published, distributed, sold, licensed, or used to create derivative works without prior written permission, except where permitted by law.

9. Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that it is accurate, lawful, and does not infringe another person's rights. You grant Wesley a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt, and use that content for operating and promoting our business, subject to applicable law.

We may remove user content that is unlawful, misleading, abusive, infringing, irrelevant, or otherwise inappropriate.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, availability, security, or privacy practices. Accessing a third-party service is at your discretion and may be subject to separate terms.

11. Disclaimer

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, error-free, or completely secure.

Nothing in this section excludes warranties, guarantees, or remedies that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Wesley and [Legal Entity Name] will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or purchase of products.

Our total liability relating to a specific purchase will not exceed the amount paid for that purchase, except where a different remedy or liability applies under mandatory law. Nothing in these terms excludes liability that cannot legally be limited or excluded.

13. Indemnity

To the extent permitted by law, you agree to indemnify Wesley and [Legal Entity Name] against claims, losses, or reasonable costs arising from your unlawful use of the website, your breach of these terms, or your infringement of another person's rights.

14. Governing Law and Disputes

These terms are governed by the laws of [State/Country]. Subject to mandatory consumer rights and applicable law, courts located in [City, State/Country] will have jurisdiction over disputes relating to these terms, the website, or purchases from Wesley.

Before starting formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter promptly.

15. Changes to These Terms

We may revise these terms from time to time. The updated version will be published on this page with a revised effective date. Changes will apply prospectively unless applicable law requires otherwise.

16. Severability and Waiver

If any provision is held unenforceable, the remaining provisions will continue in effect. A delay or failure to enforce a right does not waive that right.

Contact and Grievance Redressal

For privacy questions, order support, complaints, or requests to exercise your rights, contact:

Wesley 
Email: dillouniforms@gmail.com
Phone: 8189933918
Website:  https://wesleymed.com/

Please include your name, contact information, order or complaint reference number, and a clear description of the issue so that we can investigate and respond.