Return & Refund Policy
Hassle-Free Exchanges and Returns
At Wesley, we are committed to providing a smooth and convenient shopping experience.
Customers may request a one-time return or exchange within 7 days from the date of delivery. Each eligible order may be returned or exchanged only once.
Returned Products are subject to a quality inspection. Once the returned Products have been received and have passed the quality check, eligible refunds will be initiated within 5 days.
The following Products are not eligible for return or exchange:
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embroidered or engraved Products;
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customized or personalized Products; and
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sale or final-sale Products.
Prepaid Orders
For prepaid orders, a flat reverse-shipping fee of ₹100 per order will be deducted from the refund amount.
This deduction applies only to returns. No reverse-shipping fee will be deducted for eligible exchanges.
Cash on Delivery Orders
For Cash on Delivery (“COD”) orders, eligible return value will be issued as Wesley store credit in the form of a Wesley gift card. The gift card will be sent to the email address registered with the order.
Any COD handling charge paid while placing the order is non-refundable.
In-Store Purchases
Products purchased from a Wesley retail store are non-returnable and non-refundable.
An in-store purchase may be exchanged once only in the event of a size mismatch, subject to Product availability and successful quality inspection.
Processing an Exchange
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An exchange order will be initiated after the original Product has been picked up.
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If reverse-pickup service is unavailable at your location, you must self-ship the Product using a reliable courier service. The applicable warehouse address will be provided upon request.
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The replacement Product will be dispatched after the returned Product has been delivered to our warehouse and has passed the applicable quality check.
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If your PIN code is not serviceable for reverse pickup, self-shipping charges will be reimbursed up to ₹150. To claim reimbursement, you must share the courier invoice and supporting documents with the Wesley support team.
Processing a Return
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After the returned Product has been picked up or received at our warehouse, it will undergo a quality inspection.
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If the Product passes the quality check, the eligible refund will be initiated within 5 days.
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If reverse-pickup service is unavailable at your location, you must self-ship the Product using a reliable courier service. The applicable warehouse address will be provided upon request.
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A self-shipped return will be processed only after it has been delivered to our warehouse and has passed the quality check.
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If your PIN code is not serviceable for reverse pickup, self-shipping charges will be reimbursed up to ₹150. To claim reimbursement, you must share the courier invoice and supporting documents with the Wesley support team.
Refund Processing Time
After Wesley initiates an eligible refund, the time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment provider, or original payment method.
Contact Us
For assistance with a return, exchange, self-shipping request, or reimbursement claim, contact:
Wesley
Email: dillouniforms@gmail.com
Phone: 8189933918
Website: https://wesleymed.com/
Please include your order number, registered contact details, reason for the request, and any required photographs or supporting documents.
Last updated: Oct 2026